Shipping and return policies for JOINTHUGGER

Shipping Info
Please contact Majestic Mountain Records for any information or queries about your order or shipping of Jointhugger vinyl or cd's.

For all our merch: Jointhugger is proud to partner with Packetup for all our packing and shipping needs. Paketup is a killer concept and company run by rad folks and they stoke us all out by taking care of storing, packing and shipping all orders made from our Bandcamp the same day the order is placed.
All items are shipped out from their HQ in Lithuania and this helps ensure you receive your swag without hefty shipping fees.

For presale items, please be aware that merchandise will ship after the pre-order has concluded and once the merchandise has been manufactured.
The pre-sale for our first batch of shirts will run for 30 days before manufacture and shipment. Updates will be provided via the email address supplied in your order.

All in-stock items ship on the same day the order is placed.

We all know shipping has been a bit crazy due to Covid-19.
We ask for common sense and a bit of patience with this situation as it evolves. In the case that any additional or serious delays come up and we will communicate those if and when the instance arises.


Return Policy
All items are designed and made by human hands with care. Please note that mock-ups are for display purposes only and some slight variation might occur with the final product.

Vinyl is crafted by expert artisans but is not an exact science therefor some variation in the final product will always occur and should be expected.

Each item is inspected for quality at the time of packing to ensure that you receive merchandise that is defect-free and exactly what you ordered.

For any issues with vinyl please reach out to Majestic Mountain Records.

For any issues with apparel or other merch, please reach out to the band directly via Bandcamp.

Jointhugger thanks you for your support.